WisdomInterface
WisdomInterface
May 15, 2023
1 min read

State of Service

Insights and trends from over 8,000 customer service professionals worldwide

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:

  • How service organizations continue to adapt to an ever more digital-first environment
  • How economic uncertainty is impacting plans for investments in people, processes, and technology
  • The evolving role of field service in overall customer service strategies
  • Approaches to talent management and development in a challenging labor market

Go through this report to learn more.

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    Who We Are

    Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

    What We Do

    We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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        Subscribe for more insights



        By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

        No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.