High-performing agents are not a-nice-to-have in a contact center – they’re essential. Customers expect to engage with knowledgeable agents every time they reach out. When customers feel agents can’t resolve their issue, they’re likely to look to a competitor.

So, how can contact centers create high-performing agents? Follow this step-by-step process with solutions in your contact center to proactively track performance, identify ways to improve, motivate employees to succeed, and train effectively.

Download this Infographic to see how Alvaria Workforce provides visibility of what’s going on in the contact center.

About Alvaria

Alvaria helps organizations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies: a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multi-channel proactive compliant outreach platform. Alvaria, the result of the merger of world leaders – Aspect Software and Noble Systems – is proudly celebrating 50 years in business reshaping customer and employee experience.

About Call Design

Call Design helps elevate contact centers, so they aren’t seen as merely cost centers but as strategic assets to an organization’s long-term success. This happens by taking to market their best-in-breed software partner, Alvaria, creating custom integrations to support the Alvaria product suite, and leveraging their decades of experience through contact center consulting and training. Call Design believes that everyone has the right to be happy, engaged, fulfilled, and aligned at work! From customers to employees, Call Design has devoted their professional lives to improving experience. Let us help!