Strategic AI | Customer Clarity | Scalable Efficiency

Claims costs are on the rise. GenAI offers huge opportunity – and risk. Customer expectations are sky-high: 80% of insurance customers expect a response to their claim within 24 hours (McKinsey). The status quo isn’t going to cut it anymore.

That’s why 900+ insurance leaders attend Reuters Events: Connected Claims USA 2024 (Austin, Nov 12-13); where the industry unites to propel the next era of efficient claims, driven by empowered adjusters, focused on ultimate customer satisfaction.

Download the brochure now – includes agenda themes, speaker list & discount code!

“Connected Claims USA is one of the best ways for claims leaders to understand what is going on across the industry and the opportunities on the horizon to help prepare us for the future.” – Steve Donnelly, Chief Claims Officer, Amerisure

The 2024 speaker line-up will feature incredible claims decision-makers who are paving the way with their expertise across Technology, AI, Strategy, Customer, Legal and more:

• Mike Fiato, Chief Claims Officer, Allstate
• Aimee Venn, SVP Chief Claims Officer, Richmond National Insurance Company
• Shawn Crawley, Chief Operations Officer, North American Claims, Sompo International
• Michelle Watson, EVP Chief Claims Officer, Germania
• Greg Hamlin, SVP Chief Claims Officer, Berkley Industrial Comp
• Angela Cerini, DVP Claims Specialty Construction, Great American Insurance Group
• Paul Greene, VP Chief Claims Officer, Canal Insurance
• David Vanalek, SVP Chief Legal & Compliance Officer, Richmond National Insurance Company
• David Williams, Chief Claims Officer, Texas Windstorm Insurance Association (TWIA)
• Carey Bond, Head of Claims US, Lloyds
• Andrew Leeds, VP & Chief Claims Officer, Plymouth Rock Assurance
• Quin Netzel, SVP Claims, Westfield Specialty
• Katie Webb, VP Transformation & Innovation, Aflac
• Shannon Cragg, VP Personal Lines Claims, Nationwide

The experts will be sharing actionable case studies and tangible learnings from their claims projects, so you will walk away with practical next steps to elevate your claims organization across our core themes:

• Streamline Transformation: Sail through disruption with transformation projects across ecosystem integration, advanced analytics, and AI automation – focusing where innovation matters most
• Strategic Focus: Align on a company-wide roadmap that incorporates external partners and internal collaboration to create the efficiency gains claims needs to become a true growth center
• Customer-Centric Digitization: Be more than just an insurer – create digital journeys customers actually want and add value beyond paying claims, from risk prevention to cyber education and see retention rates rise
• Legal Collaboration: From litigation cases to appropriate AI use, get legal teams collaborating with claims regularly to ensure a smooth transition through this uncertainty