The Banking Digital Trust Report 2021

Insider Intelligence’s second annual Banking Digital Trust survey polled US digital banking users of the 10 largest US banks on which factors across six key dimensions— Security, Privacy, Reputation, Reliability, Ease of Use, and Feature Breadth—most influence their level of trust in their banks’ digital channels. It then asked respondents to rate their banks across each dimension to determine category leaders. The actionable survey data reveals how banks can improve their consumer perceptions within each category of digital trust.