WisdomInterface
WisdomInterface

State of Service Report, Third Edition.

November 22, 2021
1 min read

Read our annual survey of leaders and agents.

Tech is bringing rapid changes to customer service.

New technology is accelerating a service transformation, and customer service is at the forefront of change. Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine:

  • Service organizations’ biggest challenges and priorities
  • The changing role of customer service agents
  • The impact of artificial intelligence (AI) on the future of customer service
  • How mobile workers fit into modern customer service

Download our “State of Service” research report to learn more about the trends driving service forward and what you can do to get ready.

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    Who We Are

    Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

    What We Do

    We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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        No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.