Based on comparison studies, a major retailer wanted to improve its BOPIS attended in-store pick-up wait time. While they were able to deliver 16% of orders in less than 2 minutes, only 52% of orders were ready in 4 minutes. They also had room for improvement in their qualitative scores with secret shoppers.
Find out how this retailer leveraged Buy Online, Pick-up in Locker (BOPIL®) to:
- Provide a special, safe, and streamlined BOPIS experience for their customers
- Eliminate wait times by reducing order pick-up time to an average of 30 seconds
- Improve their BOPIS LTR score by 40% in less than a year
