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AI and Human Connection: Striking the Perfect Balance in Customer Service

August 28, 2024
1 min read

As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.

Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:

  • Insights illustrating customer and agent perspectives on the rise of AI and what it means for CX teams
  • Strategies for how AI tools can enhance the quality and efficiency of agent and customer interactions
  • Techniques for integrating AI into customer experiences while maintaining a human touch
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