It costs hundreds – or thousands – of dollars to acquire a new customer, so it’s vital that this investment isn’t wasted, and applicants are not lost to a poor onboarding experience. With each new customer there are potential risks; they may be a poor credit risk, intent on fraud, or even a stolen or fabricated identity. You need to protect against these risks, but most applicants are valuable new customers, and you don’t want to put unnecessary barriers in their way. Success means making better origination decisions, winning more customers, and getting them started on a pathway to long-term trust and loyalty.

This eBook explores the problems that siloes create and describes the roles of people, technology, and processes in breaking down siloes.