82% of insurance organisations are stuck in the early and middle stages of digital maturity. According to IDC’s European Vertical Markets Survey, this is because of their legacy landscape, a lack of enterprise-wide strategy for transformation and a shortage of digital talent.
To break the deadlock, they need to adopt a holistic, enterprise-wide approach that spans three areas:
- Mastering customer experience
- Agile insurance
- Ecosystem-enabled insurance
And to succeed, supporting functions such as HR and finance must evolve at the same pace as the primary functions.
This whitepaper provides an overview of the transformation HR and finance need to undergo to support overall business transformation.