World-class is defined to be the top quartile performance in operational efficiency and effectiveness process metrics. For today’s A/R teams world-class means being more productive, faster and operating the order-to-cash process at less cost.

Five Characteristics of a World-class AR Function:

• They achieve up to 45% more cost savings than their peers
• They enjoy a 24% saving in time spent in low-value work
• They are 50% more likely to have advanced reporting and analytics capabilities
• They commit 66% less errors
• They collect 95% credit sales within payment terms

This paper outlines 15 key metrics recommended by Hackett Group that depict a world-class order-to-cash process.