Cost Savings And Business Benefits Enabled By CLM

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five customers with experience using DocuSign CLM. For the purposes of this study, Forrester aggregated the experiences of the interviewed customers and combined the results into a single composite organisation.

Prior to using DocuSign CLM, the interviewees’ organisations were mired in contract processes and other document processes that were opaque and time-intensive. The added inefficiency of these processes lengthened time-to-value of sales contracts and made it difficult to track vendor contract overspend across the organisation. Furthermore, prior processes were prone to human error and introduced various types of risk.

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