Optimizing agent performance and customer experience in a modern call center presents a unique set of challenges. The rise of the virtual call center and the demands of omnichannel engagement are two primary reasons.

This self-assessment guide focuses on four of the biggest challenges facing today’s contact centers. Keep reading on to see if you have the right solutions in place to turn these challenges into competitive advantages.

About Alvaria

Alvaria helps organizations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies: a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multi-channel proactive compliant outreach platform. Alvaria, the result of the merger of world leaders – Aspect Software and Noble Systems – is proudly celebrating 50 years in business reshaping customer and employee experience.

About Call Design

Call Design helps elevate contact centers, so they aren’t seen as merely cost centers but as strategic assets to an organization’s long-term success. This happens by taking to market their best-in-breed software partner, Alvaria, creating custom integrations to support the Alvaria product suite, and leveraging their decades of experience through contact center consulting and training. Call Design believes that everyone has the right to be happy, engaged, fulfilled, and aligned at work! From customers to employees, Call Design has devoted their professional lives to improving experience. Let us help!