“SOAPs (Service Orchestration and Automation Platforms) enable I&O leaders to design and implement business services. These platforms combine workflow orchestration, workload automation, and resource provisioning across an organization’s hybrid digital infrastructure.”

Automation is key to improving response time metrics such as mean time to recover (MTTR) from failures and time to remediate vulnerabilities.

SOAPs can eliminate toil by automating mundane tasks, such as:

• Response to events (e.g., out-of-memory, out-of-disk-space and high CPU usage)
• Response to security incidents, such as distributed denial of service (DDoS) attacks, ransomware attacks or data breaches
• Software upgrades and system configuration changes

And more.

To learn more about SOAPs and why PagerDuty was recognized by Gartner, download the Market Guide today.

Gartner Market Guide for for Service Orchestration and Automation Platforms, Chris Saunderson, Daniel Betts, Hassan Ennaciri, 23 January 2023

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