Hoist was looking for a solution to increase the outbound penetration rate and outbound efficiency to increase the talk time and successfully engage with an increasing number of customers without increasing the number of agents.

On a broader level, Hoist wanted to set up a future-proof contact center infrastructure that provided a modern, user-friendly and more productive work environment for agents and enabled customer-centric multichannel inbound and outbound communications and digital self-services.

Read this case study to know how on a larger scale, Hoist is planning a modernization initiative covering all contact center capabilities as well as further regions.

About Alvaria

Alvaria helps organizations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies: a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multi-channel proactive compliant outreach platform. Alvaria, the result of the merger of world leaders – Aspect Software and Noble Systems – is proudly celebrating 50 years in business reshaping customer and employee experience.