Workplace collaboration technologies enable enhanced employee productivity and efficiency. By improving internal communications and collaboration, organizations can bolster customer and employee experience—ultimately supporting digital transformation initiatives.
On average, companies spend between $224 and $338 on workplace collaboration applications per employee, per year. The variation in spending depends on the size of the rollout and providers. A full cost-benefit analysis should include additional operational costs, such as IT staffing, equipment maintenance, training, and managed services.
The paper is based on two recent research studies: Workplace Collaboration: 2019-20 Research Study of 645 organizations; and Intelligent Customer Engagement: 2019-20 Research Study of 518 organizations.