WisdomInterface
WisdomInterface
September 25, 2024
1 min read

NICE only vendor named a 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

91% of customers recommend NICE as a preferred CCaaS vendor

Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

As of November 2023, we received an overall 4.6 out of 5 rating with 91% of customers saying they would recommend NICE. NICE also received a 4.8 out of 5 for our CXone product capabilities.

CXone is the industry’s leading interaction-centric platform leveraging NICE Enlighten’s suite of AI solutions purpose-built for CX.

NICE Customer Reviews from Gartner Peer Insights:

  • “Best CX product in the market at this moment in time”
  • “Expert platform allowed us to scale and provide great customer experiences”
  • “Cutting edge, adaptive, and customer centric!”

Read the full report to discover the details you need to choose the right CCaaS vendor.

ITReport

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