Most insurers are abundantly aware they need to innovate and digitalize to survive and thrive in the new economy. However, many believe they are falling short.
After decades of investing in technologies designed to make doing business with customers easier, our industry is now rapidly pivoting to embrace technologies that make it easier for customers to do business with us.
Across all business lines, insurers are reimagining customer journeys and business models to create frictionless customer-centric experiences driven by consumer expectations for fast, simple, personalized interactions whenever they choose. Although insurers have already benefited from early digitization efforts, creating the ever-richer and more meaningful experiences your policyholders expect requires AI-enhanced customer knowledge and intuitive context-aware workflows.
As the ability to reimagine customer journeys quickly and deliver new experiences seamlessly will increasingly determine industry winners and losers, your single most decisive differentiator for today and tomorrow is speed.