Serving millions of merchants, and helping to democratize commerce through technology, requires Tokopedia’s platform to be highly available. This is especially important during its monthly online sales event, Waktu Indonesia Belanja (Indonesia shopping time), when merchants concurrently hold sales promotions from the 25th until the last day of the month. However, issues resulting from unreliable network connections and difficulty scaling its IT environment, particularly databases, were negatively impacting uptime on the e-commerce site.

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