The advanced capabilities of speech analytics and associated use cases are making organizations wake up to the value held in their call recordings. However, despite the potentially game changing ability to tap into the rich insights from the analysis of audio data at scale, challenges remain.

This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.