In October 2020, the Consumer Protection Financial Bureau (CFPB), issued new rules augmenting the protections of the FDCPA. These rules update parameters within which outbound campaigns can employ new communications technologies such as mobile devices, email, and SMS/text messaging.

This means companies are working within an increasingly complex regulatory environment. Advanced outreach and campaign management software is crucial to defining processes and automating campaign execution tasks to help companies comply with regional and country-specific regulations such as TCPA, CFPB, Ofcom, and other government regulatory bodies. Compliance is not optional. In fact, each violation can cost organizations between $500 – $1500.

Download this datasheet to learn more about issues with current technology providers that may not be focused on compliance.

About Alvaria

Alvaria helps organizations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies: a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multi-channel proactive compliant outreach platform. Alvaria, the result of the merger of world leaders – Aspect Software and Noble Systems – is proudly celebrating 50 years in business reshaping customer and employee experience.